Privacy Policy
Last updated: December 2024
1. Introduction and Scope
1.1 Privacy Policy Description
This Privacy Policy describes how Dolphin Technologies, Inc., a corporation registered in Florida, United States, collects, uses, stores, shares and protects the personal data of users who access the platform https://dolphintech.io, hereinafter 'Dolphin Technologies'. This policy applies to all users who interact with the platform, whether as clients, visitors, collaborators or company representatives.
1.2 Consent and Acceptance
By using the platform and providing your data, you accept this Privacy Policy and grant your informed consent for the processing of your data in accordance with the terms established herein.
1.3 Data Controller
Dolphin Technologies, Inc., EIN: 36-5141615, 9000 Sheridan Street, Pembroke Pines, Florida, ZIP 33024. Email: info@dolphintech.io
2. Data We Collect
2.1 Data Provided by the User
We collect: Name and surname, Email address, Phone number, Country of residence, Information about the project or service required, Billing information, and Credit or debit card data (processed exclusively by Stripe, Inc.)
2.2 Data Collected Automatically
IP address, Browser and device used, Operating system, Activity within the platform, and Cookies and similar technologies.
2.3 Third-Party Tools
We use technologies such as cookies, Google Analytics, and other analysis systems to improve user experience, optimize internal processes and understand how the platform is used. Upon entering the site, the user will be informed of cookie use and can manage them according to their preferences.
3. How We Use Your Data
3.1 Operational Purposes
Create and manage your account on Dolphin Technologies. Coordinate meetings and define project roadmaps. Manage payments, plans, contracted services and billing. Provide technical support and project tracking.
3.2 Personalization and Improvement
Adapt the platform to your preferences or history. Improve our products, processes and overall user experience.
3.3 Communications
Send confirmation emails or SMS, reminders, project updates, technical alerts and other necessary notifications. Send, with prior user acceptance, commercial information, news or satisfaction surveys.
3.4 Integration with Holding Systems
Dolphin Technologies shares certain personal data with its sister platform, Dupin Software, also operated by Dolphin Technologies, Inc., for the purpose of: Facilitating internal project notifications, Coordinating customer service actions, and Unifying support and technical management histories. This data transfer is carried out under the same security and confidentiality framework described in this policy.
4. Medical Data and Regulatory Compliance
4.1 Nature of Collected Data
Dolphin Technologies, Inc., through the Dolphin Health platform, may collect, process and store medical and health information, including, among others: Results of clinical or laboratory studies, Medical images and associated diagnoses, Consultation and treatment history, Information provided by health professionals. These data are considered sensitive data in accordance with applicable legislation, for which reinforced security and confidentiality measures are applied.
4.2 Legal Basis and Consent
The processing of medical data is carried out only with the explicit and informed consent of the user or patient, and in strict compliance with: HIPAA (Health Insurance Portability and Accountability Act) in the United States, GDPR (General Data Protection Regulation) in the European Union, Law 25.326 on Personal Data Protection in Argentina, and other equivalent local regulations. Consent may be revoked at any time by express request, without affecting the legality of the processing carried out previously.
4.3 Technical and Organizational Safeguards
For the protection of medical data, Dolphin Technologies, Inc. implements the following measures: Information encryption in transit (TLS 1.2/1.3) and at rest (AES-256), Role-based access controls (RBAC), limiting access only to authorized personnel, Audit logs of all operations on medical data, Encrypted and segregated backups with disaster recovery plans, Internal confidentiality policies and continuous staff training.
4.4 Sharing with Authorized Third Parties
Medical information will only be shared with: Health professionals authorized by the user, Associated medical institutions, clinics or laboratories with prior authorization, Technology service providers (e.g. AWS, Google Cloud) under specific compliance contracts (including Business Associate Agreements - BAA). All third parties accessing medical data are contractually obligated to comply with HIPAA, GDPR and other applicable regulations.
4.5 Incident Notification
In the event of a security breach affecting medical data, Dolphin Technologies, Inc. commits to: Notify the affected user within a reasonable time, Inform the competent regulatory authorities according to the applicable jurisdiction, and Take immediate measures to mitigate effects and prevent future incidents.
5. Who We Share Your Data With
5.1 Authorized Third Parties with Limited Access
Dolphin Technologies, Inc. does not sell, rent or commercialize your personal data to unrelated third parties. However, some data may be shared with providers or associated entities exclusively to fulfill operational and contractual purposes: Stripe, Inc. - Secure payment processing, Dupin Software - Official customer service platform, Hosting and cloud computing providers (such as AWS, Google Cloud or similar) - For storage and technical execution of services, Internal management tools (e.g. CRM, ticketing tools, automated communications), Accountants, tax or legal advisors - Only when necessary to issue invoices, comply with tax obligations or respond to legal requirements.
5.2 Legal Requirements
We may disclose your data when required by law, by court order, or upon valid requests from governmental or regulatory bodies.
5.3 Contractual Confidentiality
All third parties accessing data are contractually obligated to ensure their confidentiality, security and exclusive use for authorized purposes.
6. Data Retention and Deletion
6.1 Retention Periods
Personal data will be retained for the time necessary to fulfill the purposes for which it was collected, including: Service provision and project tracking, Compliance with legal or tax obligations, Resolution of disputes or defense against legal claims. In general terms: Contact and account data - while the user maintains an active account, Billing data - for at least 5 years according to US accounting regulations, Usage data and cookies - according to user configuration and consent.
6.2 Data Deletion
The user can request at any time the deletion of their account and personal data by writing to info@dolphintech.io. In certain cases, some data may be kept in blocked form solely for legal or regulatory purposes.
6.3 Automatic Closure Due to Inactivity
Inactive accounts for more than 12 months may be deleted with prior notification to the user.
7. Your Rights and Options
7.1 Right of Access
The user has the right to request a copy of the personal data we have collected and are actively processing on the Dolphin Technologies platform.
7.2 Right of Rectification
The user can request the correction or update of any personal data that is incorrect, incomplete or outdated.
7.3 Right of Erasure (Right to be Forgotten)
The user may request the complete deletion of their personal data from our systems, unless there is a legal or contractual obligation to keep them (for example, for tax or historical billing purposes).
7.4 Right of Opposition
The user can object to certain uses of their data, especially in relation to sending commercial communications or processing based on legitimate interests.
7.5 Right to Data Portability
The user may request that their personal data be sent in a structured and commonly used format (for example, CSV or JSON), to be transferred to another provider or platform.
7.6 Right to Limit Processing
The user can request that their data be 'blocked' for certain uses while a specific dispute or request is resolved.
7.7 Exercising Rights
To exercise any of these rights, the user may send an email to info@dolphintech.io, indicating: Full name, Email registered in the account, The right they wish to exercise, Additional details if applicable. Dolphin Technologies, Inc. commits to respond to the request within a maximum of 30 business days from receipt.
8. Cookies and Tracking Technologies
8.1 What are Cookies
Cookies are small text files stored in the user's browser when visiting a website. They serve to improve user experience, remember preferences and analyze platform usage.
8.2 Types of Cookies Used
In addition to essential, performance and functional cookies, the platform may use: Advertising and remarketing cookies - allow showing personalized ads based on user activity on the platform. These cookies may be provided by third parties such as Google Ads, Facebook Pixel (Meta Ads), LinkedIn or other digital marketing platforms. Advanced analytics cookies - in addition to Google Analytics, equivalent tools may be integrated to measure user interaction with our advertising campaigns and optimize communication.
8.3 Consent and Configuration
When first entering https://dolphintech.io, the user will see a cookie notice that will allow them to: Accept all cookies, Configure which cookie categories (analytical, advertising, functional) they want to allow, Reject all non-essential cookies. The user may modify their preferences at any time from the control panel or directly in their browser settings.
8.4 Cookies and Privacy
Cookies used by Dolphin Technologies do not contain medical, financial or sensitive identifiers. The data collected is used exclusively for: Site performance measurement, Advertising campaign optimization, Browsing experience improvement. Under no circumstances is cookie data combined with medical data or sensitive information stored in Dolphin Health.
9. International Transfers
9.1 Processing Outside Country of Origin
By using the Dolphin Technologies platform, the user acknowledges and accepts that their personal data may be transferred and processed outside their country of residence, including: United States (main country of operation), Countries where our technology providers operate (such as AWS, Google Cloud, Stripe or others).
9.2 Applied Safeguards
In all cases, Dolphin Technologies, Inc. commits to ensuring that such transfers comply with applicable regulations through: Contracts with approved data protection clauses (such as Standard Contractual Clauses - SCC - for European users), Data Processing Agreements (DPA) with providers, Risk assessments and technical measures to protect information. We do not transfer data to countries that do not offer reasonable protection guarantees, except with explicit user consent or for legal compliance.
10. Minors
10.1 Age Restrictions
The platform https://dolphintech.io is not directed or designed for persons under 18 years of age. We do not intentionally collect personal data from minors. If we detect that we have received personal information from a minor without verifiable consent from their parents or legal guardians, we will immediately delete such information.
10.2 Parental Contact
If you are a parent or guardian and believe your child has provided data through our platform, please contact us urgently at info@dolphintech.io to request deletion.
11. Policy Changes and Contact
11.1 Privacy Policy Changes
Dolphin Technologies, Inc. reserves the right to modify this Privacy Policy at any time. In case of substantial changes, the user will be notified by email and/or through the platform dashboard. The updated version will come into force on the date indicated at the top of the document. Continued use of the platform after such changes will constitute express acceptance of the new policy.
11.2 Contact
For any questions, inquiries or requests related to this Privacy Policy, users may write to: info@dolphintech.io, Dolphin Technologies, Inc., 9000 Sheridan Street, Pembroke Pines, Florida, ZIP 33024
Questions about privacy?
If you have any questions about our Privacy Policy or how we handle your data, please don't hesitate to contact us.
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